These terms apply to your purchase of a Luxe de Neige package on the Payment Plan. They are in addition to — and do not replace — our standard Terms & Conditions, Returns & Refunds Policy, and Privacy Policy, all of which continue to apply to your booking.
Purchasing a package on the Payment Plan allows you to spread the cost of your package across multiple payments, made through your customer account, rather than paying the full amount in one transaction.
Unlike some instalment schemes, the Payment Plan does not automatically charge your card on set dates. You choose when to make each payment and how much to pay (subject to a £1 minimum per payment), by logging into your account and completing payment securely via Stripe.
To remain on the Payment Plan, a minimum payment of £100 must reach your account by the 1st of every month. This is a firm deadline, not a target — if your £100 monthly minimum has not been paid by the 1st, your booking may be treated as void and cancelled in accordance with the section below, and any payments already made will not be refunded.
We recommend paying a little earlier than the 1st each month wherever possible, to allow time to resolve any card or payment issues before the deadline.
All payments made under the Payment Plan — including the initial deposit and any instalments paid towards your balance — are non-refundable, except as set out in our Returns & Refunds Policy. No claim can be made to recover any payment other than in accordance with that policy.
You are responsible for ensuring that at least £100 reaches your account by the 1st of every month, and that your full balance is paid by the deadline. If your £100 monthly minimum has not been paid by the 1st of the month, or if your remaining balance has not been paid in full by 1 February 2027, your booking may be treated as void and cancelled, and any payments already made will not be refunded, in accordance with our Returns & Refunds Policy.
If your booking becomes void due to non-payment, we may, at our discretion and subject to availability, allow you to reinstate your booking. There is no guarantee that this will be possible, particularly as the event date approaches. If you think you will be unable to make your monthly payment by the 1st, please contact us as early as possible, and in any event before the 1st, at info@luxedeneige.com so we can discuss your options.
These Payment Plan Terms & Conditions sit alongside, and do not override, our standard Terms & Conditions and Returns & Refunds Policy. In the event of any conflict between these documents in relation to payment and refunds specifically, these Payment Plan Terms shall apply.
If you have any questions about the Payment Plan or your account balance, please get in touch: