At Luxe de Neige, we are committed to delivering an unforgettable ski and music festival experience. We understand that plans can change, and we have outlined our returns and refunds policy below to ensure complete clarity and fairness for all attendees. Please read this carefully before making a booking.
A £50 deposit is required to secure your place at Luxe de Neige.
All deposits are non-refundable under any circumstances. Your deposit goes directly toward essential early-stage planning, logistics, and venue commitments that are incurred as soon as your place is reserved.
If you have paid beyond your deposit and subsequently request a refund, please be aware that no refund will be issued on payments made beyond the initial deposit amount.
We strongly encourage all attendees to consider taking out appropriate travel insurance to protect against unforeseen circumstances that may prevent attendance.
While refunds are not available, we do allow bookings to be transferred to another individual in certain circumstances. If you wish to transfer your booking, please contact us with the new attendee's full details — including name, email address, and telephone number — no later than one month before the event.
Transfers are subject to approval and are only permitted once per booking. The new attendee will be bound by all applicable Terms & Conditions.
In the unlikely event that Luxe de Neige is cancelled by the organisers, a full refund — including any deposit paid — will be issued to all attendees.
However, where cancellation or significant changes to the event occur as a result of circumstances beyond our reasonable control — including but not limited to severe weather, government restrictions, natural disasters, or other force majeure events — refunds will be offered at our discretion and may not include the deposit.
To request a ticket transfer, or if you have any questions about this policy, please contact us directly. We aim to respond to all enquiries within 5 working days.