Accessibility Statement

Our Commitment

Luxe de Neige is committed to ensuring that our website, luxedeneige.com, is accessible to all visitors, including those with disabilities. We believe that every person should be able to experience what we offer — and that begins with being able to access our site with ease.

What Web Accessibility Means

An accessible website allows visitors with disabilities to browse and interact with the same level of ease and enjoyment as any other visitor. This is achieved through the capabilities of the operating system, browser, and any assistive technologies the visitor may use — such as screen readers, voice control software, or keyboard navigation.

Adjustments Made to This Site

We have adapted this site in accordance with the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA. Our content has been designed and tested to work alongside common assistive technologies, including screen readers and keyboard-only navigation. Specifically, we have:

• Set the language of the site so assistive technologies can identify it correctly
• Defined a clear and logical content order across all pages
• Implemented clear heading structures on every page
• Added descriptive alternative text to images
• Applied colour combinations that meet the required contrast ratios
• Reduced non-essential motion and animation where possible
• Ensured that all video, audio, and downloadable files are accessible
• Conducted accessibility reviews to identify and address potential issues

Third-Party Content

Some pages on this site include content provided by third parties — such as embedded social media feeds, video platforms, and ticketing partners — over which we have limited or no control. The accessibility of this content is the responsibility of the respective providers.

We therefore declare partial compliance with WCAG 2.1 Level AA for pages that contain third-party embedded content. We continue to work with our partners to improve accessibility wherever possible.

Accessibility at Our Events

Our commitment to accessibility extends beyond the website. Our festival venues and facilities in Chamonix are designed to be inclusive, and include the following accommodations:

• Wheelchair-accessible entrances and pathways across all key event areas
• Accessible restrooms available at multiple points across the site
• Reserved seating and dedicated viewing areas for guests with mobility requirements
• Priority assistance at entry points and service counters
• Clear signage and wayfinding aids throughout the venue
• On-request access to accessible shuttle services, in partnership with local transport providers

Please note that accessibility provision at partner accommodation and third-party facilities — including Lykke Spa and Hotel — may vary. We recommend contacting those providers directly in advance of your visit.

Contact Our Accessibility Coordinator

If you encounter an accessibility issue on this site, have a question about our accessibility provision, or require any form of further assistance, please do not hesitate to get in touch. We will do our best to respond promptly and helpfully.